The Information Technology universe has brought with it a variety of job opportunities, among them, working IT support.
If you love solving tech related issues, and enjoy the feeling you get after solving someone else’s problems and making their day in some way, then you can consider pursuing a career in IT.
If you know your way around a computer, printer or any other piece of tech, it is common for your close friends or family members to come to you with all sorts of related problems, asking for your help.
Working in IT support however ensures that you enjoy the satisfaction that comes with solving someone else’s problem, with the added advantage of getting paid as well.
Let’s look at some of the things you need to know before deciding whether a career in IT support is for you.
Advantages Of Working In IT Support
Working in IT support can be quite demanding and stressful. Having a few perks to motivate you from one day to the next can help you give your best; and with it, ensure that you move up the ladder to higher positions. Where your skills and input will be valued and appropriately rewarded.
With the above in mind, let’s look at some of the advantages you can expect to reap when working in IT support or service management.
Great Working Conditions
If you choose to work in IT support, you are likely to enjoy your working conditions. In most cases, IT support specialists work in clean, well-lit cubicles at comfortable temperatures.
IT support specialists who usually spend most of their time in the server room working on different issues never see temperatures above seventy degrees; this is meant to protect the equipment.
When working in IT support, you get to develop a variety of highly transferrable skills. This means that you can switch to a new job at a new company and use the same skills effortlessly. You will not be required to acquire new skills every time you switch employers.
Exposure To The Latest Tech
IT support specialists are sometimes tasked with the job of testing the performance of new technologies before they can be deployed.
If you decide to work in IT support, you will be pleased to note that the average pay is quite rewarding. According to a report released back in 2010 by the US Bureau of Labor, IT specialists earn an annual salary of 46, 260 US Dollars on average.
Specialists working in mainframe support on the other hand earn an annual average of 68, 880 US Dollars as reported in the Enterprise Systems Journal 2012 Salary Journal.
Now that you have an idea of the main advantages of working in IT support, let’s look at some of the tips you can rely on to ensure that you succeed.
Tips For Success
To ensure that you move up the ladder, to higher positions, when working in IT support, you will need to have the right foundation for success. Following the tips below will help improve your chances of success.
Dealing With People
IT support specialists are required to solve other people’s tech related issues on a regular basis. To ensure that you succeed at this, it’s important that you learn how to handle people at their best and unfortunately, at their worst.
When people encounter frustrating errors when trying to meet strict deadlines, they may be unbearable to work with. They will likely unload their frustrations on you; while their deadlines become yours! Find a way to do your job calmly when dealing with such callers to make your work much easier.
Technological advancements are moving at lighting fast speeds; avoid being left behind by keeping up with these changes. You can read up tech blogs, or maintain a close relationship with industry specialists who can keep you updated.
When working as an IT support specialist, it’s normal to encounter totally new issues that you have not encountered before. Since it’s impossible for you to know everything, it’s recommended that you make Google your friend; you can also put together a network of knowledgeable IT specialists that you can turn to when all else fails.
As you can see from the above, a career in IT support can be quite rewarding, but is also fairly demanding. With the above information in mind, you will be better positioned to make an informed decision on whether working in IT support is for you or not.